New Joiner Experience

First impressions matter…

Well done, you have invested time, money, energy and resources to recruit the right person for your business to help it be more profitable, more sustainable and to grow!

It would probably be a good idea to check in with them to see how they are getting on.

But why?

Well according to a study by Jobvite

  • 30% of new joiners leave in the first 90 days
  • 43% of these say that their role reality did not meet their expectation (See candidate experience blog)
  • 34% of leavers said there was an incident or a bad experience
  • 32% stated that they did not like the company culture

Fresh Eyes

New people into your business will be looking at how you do things where you are with new eyes, they won’t have the filters associated with “This is how we have always done things around here” …yet

So, this is a great opportunity for you to get some feedback about your business, so you can continually think about your work design.


When expectation does not meet reality, your employee will likely feel a level of decision regret, there is some evidence that shows that when individuals feel regret for the decisions they make they put the blame on themselves for this not on the, in this situation, employer.

Leaving the employer can be a form of taking back control.

But wait, didn’t your talent and recruitment team advertise the role and the culture? Didn’t your hiring manager meet and interview the person face to face and tell them all about the reality of the role?

We measure the candidate experience but measuring the joiner experience is the natural next step in making sure you have a culture of continual feedback, so you can act and ensure that your people experience continues to be fab!

So, I’m trying to stop my new people leaving?

Yes and no.

Bad Ex Protest

You absolutely do not want people to join your business and to leave because the experience they have is a negative one, however not everyone will leave, and employees will find other ways to protest at work.

It is all about ensuring the culture you want is the one that you deliver, every day, and there is nothing in the employee journey that gets in the way of this.


New Starter Pug

Speaking to your newest people makes sense and The People Experience Hub new joiner module allows you to do this quickly and simply.

Breakdown your responses by any of your business and people demographics and start understanding what works and what maybe still needs work!

And if you are also carrying our Leaver surveys then you can view your Candidate, Joiner and Leaver experience insights via the analytics engine.

Find out more about our modules here.

About the Author

My name is Nick Court and I work at The People Experience Hub

Find out more about the solutions we offer at

Drop the team an email

Or hit me up on twitter @Scruffy_Nick or on LinkedIn here

We would love to hear what you think.

Artwork by Simon Heath who can be found on Twitter

Leave a Reply

Fill in your details below or click an icon to log in: Logo

You are commenting using your account. Log Out /  Change )

Google photo

You are commenting using your Google account. Log Out /  Change )

Twitter picture

You are commenting using your Twitter account. Log Out /  Change )

Facebook photo

You are commenting using your Facebook account. Log Out /  Change )

Connecting to %s

Up ↑

%d bloggers like this: